Oralsquad ("we", "us", "our") is a dental clinic providing general and specialist dental care in Melbourne, Australia. This Privacy Policy explains how we handle personal information and health information when you visit Oralsquad.com, contact us, book an appointment, or receive treatment at our practice. By using our website or our services, you acknowledge this Policy.
Information we collect
Contact and identity details: name, phone number, email address, date of birth, and emergency contact details you provide when you enquire online, register as a patient, or update your details with reception.
Appointment and administrative information: preferred appointment times, referral letters, insurance or funding details you choose to give us, and records of attendance, billing, and correspondence related to your care.
Health information: dental and medical history, examination findings, diagnostic images (such as X-rays where clinically indicated), treatment plans, notes from consultations, and other information needed to provide safe dental care. This may come from you, your referring practitioner, or past treating providers where you authorise us to obtain it.
Website and technical data: when you browse our site we may collect information such as IP address, device type, browser, pages viewed, and approximate location derived from IP. We use this to operate and improve the website, maintain security, and understand how visitors use our content. Where we use cookies or similar technologies, we do so as described in this Policy and you may manage preferences through your browser settings where applicable.
How we use information
We use personal and health information to provide dental services you request, coordinate appointments and follow-up, prepare treatment plans and quotes, process payments, communicate with you about your care (including reminders where you have agreed to receive them), maintain accurate patient records, meet infection-control and clinical governance requirements, and comply with laws that apply to registered dental practitioners and healthcare providers in Australia.
We do not sell your personal information. We may use de-identified or aggregated data for internal reporting, quality improvement, or training, where permitted by law.
Appointments, enquiries, and marketing
If you submit a contact or booking form, email us, or call the clinic, we use your details to respond and to manage your appointment. With your consent, we may send you occasional information relevant to your oral health or our services (for example, recall reminders). You can opt out of non-essential messages at any time using the instructions in the message or by contacting us.
Disclosure of information
We may share information with other healthcare providers involved in your care (such as specialists or laboratories) when you have consented or when clinically necessary. We may disclose information to insurers, payment processors, or professional advisers only as needed to administer your account or meet legal obligations. We may also disclose information if required by law, court order, or regulatory authority.
Data security and retention
We take reasonable technical and organisational measures to protect personal and health information against unauthorised access, loss, or misuse, including secure storage of clinical records and controlled access within our team. Health records are retained in line with professional and legal requirements applicable to dental practices in Australia. When information is no longer needed for care or legal purposes, we destroy or de-identify it where appropriate.
No transmission over the internet is completely secure. Please use official channels on our website or contact the clinic directly for sensitive matters.
Access, correction, and complaints
You may request access to the personal information we hold about you, or ask us to correct inaccurate details, subject to exceptions under applicable privacy law. If you have concerns about how we handle your information, please contact us first using the details below. You may also complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles.
Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date where appropriate. Continued use of our website or services after changes constitutes notice of the update, where permitted by law.
Contact
For privacy questions, access requests, or complaints, contact Oralsquad: info@Oralsquad.com, phone +61 3 8376 6284, or visit our Contact page. Practice address: 551 Swanston Street, Melbourne Victoria 3053, Australia.
