These Terms & Conditions ("Terms") govern your use of the website at Oralsquad.com and your relationship with Oralsquad ("we", "us", "our"), a dental clinic located in Melbourne, Australia. By accessing our website, booking an appointment, or attending our practice, you agree to these Terms together with our Privacy Policy and Refund Policy. If you do not agree, please do not use our website or services.
Services and information
Oralsquad provides general and specialist dental care, including preventive, restorative, cosmetic, and related services as described on our website and discussed with you in person. Website content is for general information only and does not replace a clinical examination or personalised advice. Treatment suitability, alternatives, risks, and costs are confirmed at consultation.
Appointments and attendance
When you book an appointment, you agree to provide accurate contact details and to arrive on time with any information we reasonably request (for example, referral letters or medication lists). If you need to cancel or reschedule, please give us as much notice as possible so we can offer the time to other patients. Repeated late cancellations or failure to attend without notice may affect future booking options or attract fees as set out in our Refund Policy.
Fees, estimates, and payment
Fees depend on the treatment provided, materials used, and complexity. We aim to give clear estimates and itemised quotes where appropriate before commencing elective treatment. You are responsible for payment of fees for services rendered unless another arrangement (such as a payment plan or insurer rules) has been agreed in writing. Co-payments, gaps, and exclusions under private health insurance or third-party schemes are your responsibility unless we confirm otherwise.
Consent and clinical care
Dental treatment requires your informed consent. We will explain proposed procedures, reasonable alternatives, material risks, and costs so you can make an informed decision. You may withdraw consent or refuse treatment, except where emergency care is required to prevent serious harm. You agree to disclose accurate medical and dental history and to follow reasonable post-operative or home-care instructions to support safe outcomes.
Website use
You may use our website for lawful purposes only. You must not attempt to interfere with the security or operation of the site, scrape content for commercial use without permission, or submit false or misleading information through forms. We may suspend or restrict access where we reasonably believe these Terms have been breached.
Limitation of liability
To the maximum extent permitted by Australian law, we exclude liability for loss arising from your use of the website (including reliance on general information) except where liability cannot be excluded (such as under the Australian Consumer Law). Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or other liability that cannot lawfully be limited. Clinical concerns should be raised with us directly so we can review your care appropriately.
Intellectual property
Text, images, logos, and other content on this website are owned by or licensed to Oralsquad and are protected by copyright and trade mark laws. You may not copy, reproduce, or distribute site content for commercial use without our prior written consent.
Changes
We may update these Terms from time to time. The current version will be published on this page. Continued use of the website or our services after changes constitutes your acceptance of the revised Terms, where permitted by law.
Governing law
These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of that State.
Contact
For questions about these Terms, contact Oralsquad: info@Oralsquad.com, phone +61 3 8376 6284, or our Contact page. Practice address: 551 Swanston Street, Melbourne Victoria 3053, Australia.
